Frequently Asked Questions

Kromx Contact is a powerful, mobile-first contact management app designed to help individuals, families, and businesses organize their contacts professionally. It offers smart birthday & anniversary reminders, group management, detailed reports, and secure cloud backup — all in one beautiful, easy-to-use app.

Kromx Contact is designed for:

• Individuals — who want to manage personal contacts, never miss birthdays
• Families — to manage joint family contacts, anniversaries, and events
• Business professionals — to manage clients, leads, and business contacts
• Organizations & NGOs — to manage large contact databases with reports

Yes! Kromx Contact is built mobile-first. Our web app is fully responsive and optimized for mobile devices. A dedicated Android & iOS app is also available for the best experience. You can access all features seamlessly from your smartphone.

Yes! Kromx Contact works offline. Your contacts are stored locally on your device and all core features — view, add, edit, search — work without an internet connection. Cloud sync happens automatically when you reconnect.

When you add a contact's birthday or anniversary date, Kromx Contact automatically creates reminders. You can set advance reminders (1 day, 3 days, 1 week before), receive push notifications on your phone, and view upcoming events in the calendar view. Never miss an important date again!

It depends on your plan:

• Free (Starter): Up to 200 contacts
• Pro & Business: Unlimited contacts — add as many as you need!

Yes! Kromx Contact offers powerful export features. You can export:

• Full contact list in PDF or Excel format
• Birthday reports (monthly / yearly)
• Anniversary reports
• Group-filtered contact reports
• Custom field exports

Pro & Business plans get full export access. Free plan gets limited PDF export (50 contacts).

Yes! You can easily import contacts from your phone's address book, Google Contacts (CSV), or VCF files. Our import wizard guides you step-by-step and handles duplicate detection automatically.

Each contact can store a wide range of information:

• Name, photo, nickname
• Multiple phone numbers & emails
• Multiple addresses (home, office)
• Birthday, anniversary, and other dates
• Company, job title, website
• Custom notes, relationship tags
• Social media handles

Yes! Our Starter plan is 100% free forever — no credit card required, no time limit. You get up to 200 contacts, basic groups, birthday reminders, and more. Upgrade to Pro anytime for unlimited access.

Absolutely! We offer a 14-day money-back guarantee on all paid plans. If you're not 100% satisfied, simply contact our support team within 14 days of your purchase for a full refund — no questions asked.

Yes! You can cancel your subscription anytime from your account settings. There are no cancellation fees or penalties. Your plan will remain active until the end of the current billing period, and you'll automatically downgrade to the free plan after that.

We accept all major payment methods in India:

• UPI (PhonePe, GPay, Paytm, BHIM)
• Debit & Credit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Wallets (Paytm, Mobikwik)

All transactions are secured with 256-bit SSL encryption.

Your privacy is our #1 priority. Kromx Contact uses:

• End-to-end encryption for all data
• Zero third-party sharing — your data is never sold or shared
• GDPR & Indian IT Act compliant
• Regular security audits by third-party experts

When you delete your account, all your data — contacts, reminders, groups, reports — is permanently and irreversibly deleted from our servers within 30 days. We do not retain any personal data after account deletion.

Yes! Kromx Contact is available for:

• Android — Available on Google Play Store (Android 7+)
• iOS — Available on Apple App Store (iOS 14+)
• Web — Access via browser on any device

Cloud backup (available on Pro & Business plans) automatically syncs your contacts to our secure servers in real-time. If you switch phones, reinstall the app, or log in on a new device, all your contacts and settings are instantly restored. Your data is always safe.

We're here for you! You can reach our support team through:

• Email: support@kromxcontact.in (reply within 24 hrs)
• WhatsApp: +91 98765 00000 (Mon-Sat, 9AM-6PM)
• In-App Chat: Available in the app for Pro/Business users